Buying and Shipping
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Are your shipping packages discreet?
Yes! All of our orders are shipped out in a plain brown box (or padded envelope) with no company logo in site. The return address used on the shipping label reads "shipping services" to help keep the contents private. International orders will have some form of product description on the shippin... -
Do I need to create an account before I order?
You do not need to create an account before ordering. Once you place an order, we create a temporary account for you so you can keep track of your history, which only you can activate by first signing in and setting a password. Accessing your account is optional and is not necessary to order, ex... -
Do you have a retail location?
Sorry, not at this time. We currently offer our products exclusively through our online store. -
Absolutely. We provide standard shipping by USPS and express shipping by FedEx. International shipments take between 5 - 14 days, depending on shipping choice and destination. Depending on the shipping destination, we do our best to collect import duties at the time of purchase. If we do not col...
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Do you ship to PO and APO/FPO Boxes?
Yes, we do and at no cost for basic shipping. You also have faster shipping options by USPS for an additional fee. -
How much are shipping and import costs to the UK?
Shipping to the UK costs between £10/$15US and £38/$60US depending on how quickly you wish to receive the item. Import fees to the UK include VAT equal to 20% of your order, regardless of the order value, and duty fees of 2.5% for orders between £135 and £630 (above £630 will vary depending on w... -
Our main office and warehouse are located in Scottsdale, Arizona.